These General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions of Sale” or the “Terms and Conditions”) exclusively govern all contractual relations between, on the one hand, the individual business Gilles de Beaumont, represented by FOP Barkar Vladyslava Vitaliivna, registered under RNOKPP number 3934807401, whose registered office is located at 54 Soborna Street, Shershentsi Village, Kodyma District, Odesa Region, 66034, Ukraine, and, on the other hand, any natural or legal person wishing to make a purchase through the e-commerce website www.gillesdebeaumont.com (hereinafter referred to as the “Customer”).
The online store accessible at www.gillesdebeaumont.com is subject to these General Terms and Conditions of Sale in the version in force on the date the order is placed.
The Customer acknowledges having read these General Terms and Conditions of Sale before confirming any order. Confirmation of an order constitutes the Customer’s express, irrevocable and unconditional acceptance of their entire content.
The Customer declares that they have the legal capacity required to enter into a contract and make a purchase in accordance with these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale may be amended at any time. However, the terms applicable to an order are those published on the website at the time the Customer confirms the order.
For the purposes of these General Terms and Conditions of Sale, the Customer (Consumer) means exclusively any natural person aged at least 18 or legally emancipated who orders or purchases products from www.gillesdebeaumont.com for personal and private purposes, unrelated to:
Purchases made on www.gillesdebeaumont.com by a Customer meeting this definition are subject to the applicable provisions of Ukrainian consumer protection legislation, including Ukrainian Law No. 3153-IX “On Consumer Rights Protection.”
The following, in particular, are not considered Consumers and do not benefit from Customer status within the meaning of these General Terms and Conditions of Sale:
By confirming an order, the Customer represents and warrants:
Within the limits permitted by applicable law, the Seller reserves the right to:
where there are reasonable grounds to believe that the purchase is being made for commercial or professional purposes, including for resale or professional use.
Where there is reasonable doubt as to the private and non-commercial nature of the purchase, the Seller may ask the Customer to provide additional information or supporting documents, including clarification concerning the purpose of the purchase, confirmation of the delivery address or any other document reasonably necessary to verify the order.
Failure to provide reasonably requested information may result in the refusal, suspension or cancellation of the order, subject to any mandatory provisions of applicable law.
Specific rights granted to consumers, including the right of withdrawal or return within the applicable statutory period, guarantees relating to the conformity and quality of products, and rights relating to possible defects, apply exclusively to relationships falling within the scope of consumer protection legislation.
The Customer acknowledges that where a purchase is made in connection with a commercial or professional activity or for resale purposes, provisions specifically intended to protect consumers, including any consumer right of withdrawal or return, may not apply in accordance with applicable law.
The products offered for sale on www.gillesdebeaumont.com are those displayed in the online catalogue at the time the Customer visits the website and places an order, subject to availability.
Each product is accompanied by a description enabling the Customer, before confirming the order, to review its main characteristics.
Depending on the nature of the product, this description may include:
The Customer is advised to carefully review the product description before making a purchase.
The photographs, illustrations and visuals displayed on the website are intended to represent the products as accurately as possible.
However, despite the care taken in producing and presenting the photographs, slight differences may exist between the appearance of a product on screen and its actual appearance.
Such differences may result, in particular, from:
Photographs are therefore provided for illustrative purposes and cannot guarantee an absolutely identical reproduction of the colours, textures and shades of the actual product.
Certain products may have slight variations resulting from their manufacturing process, the materials used or their finishing.
Slight differences in shade, texture, pattern placement, fabric drape or finish do not necessarily constitute a defect, provided that they do not affect the essential characteristics, quality or normal use of the product.
Information relating to sizes, dimensions and measurements, as well as any size charts available on the website, is provided to help the Customer select the most suitable product.
However, slight variations may occur depending on the brand, model, material and cut.
The Customer is therefore advised to carefully review the size information and size charts displayed on the product page before confirming an order.
Products are offered for sale subject to stock availability.
If a product becomes unavailable after an order has been confirmed, the Customer will be informed as soon as possible.
Depending on the circumstances and where possible, the Customer may choose:
The display of a product on the website therefore does not constitute a permanent guarantee of availability.
Where the Customer qualifies as a Consumer within the meaning of these General Terms and Conditions of Sale and applicable law, the Customer benefits from the rights of exchange, return or withdrawal provided for by applicable legislation.
Where applicable law provides for a 14-day period, this right shall be exercised in accordance with the conditions and limitations established by law.
Where a return is legally permitted, the product must, subject to any applicable mandatory provisions:
The practical arrangements relating to returns and refunds are specified in the relevant provisions of these General Terms and Conditions of Sale.
In accordance with applicable law, certain products may be excluded from the right of exchange, return or withdrawal, in particular for reasons of hygiene, health, safety or personalisation.
Where provided for by applicable law, this may include:
The existence and scope of these exclusions shall be assessed in accordance with the mandatory legal provisions applicable to the Customer and the relevant order.
Restrictions relating to the return of a conforming product do not deprive the Customer of the rights available where a product is defective, non-conforming or does not correspond to the essential characteristics stated at the time of the order.
In such circumstances, the Customer benefits from the remedies provided for by applicable law.
Depending on the nature of the defect and the applicable legal provisions, these remedies may include:
The Customer must inform the Seller of the identified defect in accordance with the conditions and time limits provided for by applicable law.
Before placing any order, the Customer is responsible for reviewing the essential information appearing on the product page, including its composition, size, dimensions, colour, characteristics, care recommendations and, where applicable, any specific restrictions.
Confirmation of the order means that the Customer acknowledges having had the opportunity to review this information before making the purchase.
These provisions may not, however, have the effect of limiting or excluding any mandatory rights granted to the Customer under applicable consumer protection legislation.
The prices of products offered for sale on www.gillesdebeaumont.com are stated in the currency displayed on the website at the time of browsing and placing the order.
Prices are determined in accordance with the tax regime applicable to the Seller and, where applicable, include any taxes legally due.
Where Value Added Tax (VAT) is not applicable to the Seller due to its status or tax regime, prices are stated without VAT, in accordance with applicable law.
The Seller reserves the right to change the prices of products offered on the website at any time.
However, the price applicable to an order shall be the price displayed on the website at the time the Customer finally confirms the order, subject to any obvious or technical error.
Any subsequent change in the price of a product shall have no effect on an order that has already been confirmed and accepted.
Unless expressly stated otherwise on the website, product prices do not include delivery charges.
Delivery charges are calculated separately based in particular on:
The amount of the applicable delivery charges is communicated to the Customer before final confirmation and payment of the order.
Where the website offers free delivery subject to certain conditions, including a minimum purchase amount or specific destinations, the terms of that offer are indicated to the Customer on the website or during the checkout process.
Orders delivered to a country or territory in which customs duties, import taxes, customs clearance fees or other charges may apply may be subject to such amounts when the products are imported.
Unless expressly stated otherwise during the ordering process, such duties, taxes and charges are not included in the price of the products or in the delivery charges invoiced by the Seller.
Where legally payable, they remain the responsibility of the Customer, who is advised to obtain information from the competent authorities in the country of delivery before placing an order.
Promotional offers, discounts, reductions, promotional codes or commercial benefits offered on the website apply exclusively during their stated validity period and under the expressly indicated conditions.
Unless otherwise stated, promotional offers are not retroactive and cannot be applied to an order that has already been confirmed.
Certain promotions or discounts may also be subject to specific conditions, including a minimum purchase amount, a selection of products, a defined period or a limitation on the number of uses.
Before final confirmation of the order, the Customer is informed of the total amount to be paid.
This amount includes, in particular:
The total amount displayed before final confirmation of the order constitutes the amount payable by the Customer, subject to any customs duties, taxes or import charges that may be directly imposed by the authorities or competent bodies in the destination country.
No additional charge invoiced directly by the Seller may be added after confirmation of the order without prior notification to the Customer and, where required by law, without obtaining the Customer’s consent.
Despite the care taken to keep the information on the website up to date, a technical or material error in the displayed price of a product may exceptionally occur.
Where a displayed price is clearly incorrect due, in particular, to a computer malfunction, data-entry error or technical problem, the Seller shall inform the Customer as soon as possible.
In such circumstances and within the limits permitted by applicable law, the Seller may offer the Customer the opportunity to confirm the order at the correct price or cancel the order.
If an already paid order is cancelled, all amounts actually paid to the Seller in connection with that order shall be refunded in full using the original payment method or any other method agreed between the parties.
Prices may be displayed on the website in several currencies in order to facilitate international browsing and purchases.
Where payment is made in a currency other than the Seller’s reference currency, currency conversion may be carried out by the payment provider, the Customer’s bank or another financial intermediary involved.
The exchange rate actually applied and any bank conversion fees may depend on those providers and are not necessarily determined by the Seller.
The Customer is advised to check with their bank or payment provider regarding any exchange or banking fees that may be charged.
A Customer wishing to purchase one or more products on www.gillesdebeaumont.com places an order by following the online purchasing procedure available on the website.
The Customer selects the products they wish to purchase and adds them to their shopping cart.
Until the order has been finally confirmed, the Customer may review the shopping cart, change quantities, modify certain available options such as size or colour where possible, or remove one or more products.
Before final confirmation and payment of the order, an order summary is presented to the Customer.
This summary includes, in particular:
The Customer is advised to carefully check all this information before proceeding with the order.
In order to complete the order, the Customer must:
The Customer undertakes to provide accurate, complete and up-to-date information.
Before finally confirming an order, the Customer must have the opportunity to review these General Terms and Conditions of Sale and the Privacy Policy applicable to the website.
Where provided for by the checkout process, the Customer confirms that they have read and accepted the General Terms and Conditions of Sale by ticking the relevant box.
Confirmation of the order constitutes acceptance of the General Terms and Conditions of Sale in the version applicable on the date of the order.
The order becomes final when the Customer performs the action provided on the website to confirm the purchase and payment obligation, including by clicking a button bearing wording such as:
“Pay now”, “Order and pay”, “Complete order”, or any equivalent wording clearly indicating that confirmation creates an obligation to pay.
By confirming the order, the Customer confirms:
Payment is made using one of the payment methods offered on the website at the time of ordering.
The order may only be finally processed once the payment has been validated or the transaction has been authorised by the relevant payment provider where such authorisation is required.
If payment is refused, the transaction fails or payment cannot be confirmed, the Seller may suspend or cancel the order.
After the order has been confirmed, the Customer receives a confirmation at the email address provided during the purchasing process.
Depending on the available information, this confirmation may include:
The Customer is advised to retain this confirmation together with any proof of payment relating to the purchase.
In the exceptional event that a product becomes unavailable after the order has been confirmed, the Seller shall inform the Customer as soon as possible by email or any other available means of communication.
Where possible, the Customer may choose:
If an already paid product is cancelled, the corresponding amounts shall be refunded in accordance with applicable law and these General Terms and Conditions of Sale.
The Seller reserves the right to refuse, suspend or cancel an order where there is a legitimate reason or where fulfilment is impossible.
This may include:
Where an order has already been paid for and is cancelled by the Seller without any fault attributable to the Customer justifying retention of the amounts paid, the relevant amounts shall be refunded in accordance with applicable law.
The Customer is responsible for the accuracy of the information provided when placing an order, including:
If an error is identified after confirmation of the order, the Customer must contact the Seller as soon as possible to request a correction.
The Seller shall use its best efforts to take the request into account provided the order has not yet been prepared or dispatched.
Once the order has been handed over to the carrier, certain changes, particularly changes to the delivery address, may no longer be possible.
The Seller shall not be liable for any delay, inability to deliver or additional costs arising directly from incorrect or incomplete information provided by the Customer, subject to the mandatory provisions of applicable law.
Payment for the products and any delivery charges or other charges clearly stated when placing the order shall be made by the Customer when confirming the order on www.gillesdebeaumont.com.
Unless expressly provided otherwise on the website, the total amount of the order is payable in a single payment.
The order shall only be finally accepted after validation or authorisation of the payment by the relevant payment provider.
The Seller’s reference currency is the euro (EUR).
However, in order to facilitate international purchases, prices may be displayed and, where available payment solutions permit, paid in other currencies, including United States dollars (USD) and other currencies.
The currency actually offered to the Customer may depend, in particular, on the Customer’s country, the store configuration, the features offered by the Shopify platform and the payment provider used.
Where a price is displayed or payment is made in a currency other than the Seller’s reference currency, a currency conversion may be applied.
The conversion rate used may be determined by the e-commerce platform, payment provider, card network or the Customer’s banking institution.
Differences may therefore arise between the exchange rate displayed for information purposes on the website and the rate actually applied to the transaction.
The Customer’s bank or payment provider may also charge conversion fees, international payment commissions or other charges in accordance with its own pricing terms.
Any such charges invoiced directly by a banking institution or third-party provider are independent of the Seller.
Depending on the Customer’s country, the currency used and the payment solutions available at the time of ordering, payment may in particular be made by:
Payment is processed through one or more secure payment providers offered on the Website at the time the order is placed.
Available payment methods may vary depending on the Customer’s country, currency, device used and relevant payment provider.
Only payment methods actually displayed to the Customer when confirming the order may be used.
Electronic payments are processed by payment service providers or banking institutions using security systems suitable for online transactions.
Where applicable, transactions are protected using secure communication protocols such as SSL/TLS and security standards applicable to the payment card industry, including PCI DSS.
Sensitive banking data required to authorise a transaction is transmitted directly to the relevant payment providers.
The Seller does not intend to retain the Customer’s complete payment card details where they are directly processed by the payment provider.
The Customer warrants that they are authorised to use the selected payment method to pay for the order.
During payment, the bank, card issuer or payment provider may perform various security checks.
The transaction may in particular be refused in the event of:
Where payment is refused or cannot be validated, the order may be regarded as unconfirmed and may not be fulfilled.
In order to secure transactions and combat fraud, certain transactions may be subject to additional checks by the Seller, bank or payment provider.
The Customer may, in particular, be required to complete enhanced authentication or confirm certain information relating to the transaction.
Where additional checks are reasonably necessary, processing of the order may be temporarily suspended until they have been completed.
Payment is deemed to have been made when the transaction has been validated in accordance with the rules governing the payment method used and the funds have actually been credited or confirmed for the benefit of the Seller, subject to applicable legal provisions.
Electronic records retained by the website, payment provider or banking institution may constitute evidence of the transaction under the conditions provided by applicable law.
An electronic order or payment confirmation may be sent to the Customer following validation of the transaction.
The Customer is advised to retain this confirmation and any supporting documentation relating to payment.
Unless expressly offered to the Customer during the checkout process, orders placed on www.gillesdebeaumont.com must be paid for before dispatch.
The Seller is therefore not required to dispatch an order for which payment has not been validated.
In the event of a technical error resulting in duplicate payment, an incorrect debit or any other irregularity directly related to processing of the transaction, the Customer is advised to contact the Seller as soon as possible.
After verification of the transaction and where the error is confirmed, amounts unduly received by the Seller shall be refunded in accordance with applicable law.
The time required for the refund to appear on the Customer’s account may depend on the bank, card network or payment provider concerned.
Where a refund is due to the Customer under these General Terms and Conditions of Sale or applicable law, it shall, where possible, be made using the payment method used for the order.
Where this is technically impossible or another method is legally or contractually required, the Seller may agree another refund method with the Customer.
The banking time required for a refund to appear on the Customer’s account may vary depending on the bank, payment network and country concerned.
The Seller shall not be liable for any fees charged directly to the Customer by their bank, card issuer or third-party payment provider, including:
The Customer is advised to review the terms of their banking institution or payment provider before making an international transaction.
Information relating to the order and payment is communicated to the Customer electronically under the conditions provided by the website and applicable law.
Where the law requires the issue of proof of purchase, a receipt, tax document or other document relating to the transaction, such document shall be prepared and transmitted in accordance with the legal obligations applicable to the Seller.
Information necessary for processing payment is used exclusively for carrying out, securing and verifying the transaction in accordance with applicable law and the privacy policies of the relevant providers.
Where payment data is collected directly by a banking institution or payment provider, its processing is also governed by that provider’s terms and privacy policies.
In the event of a difficulty, error or dispute concerning payment, the Customer is advised to contact the Seller as soon as possible to enable verification of the transaction and, where possible, to seek a prompt solution.
The Customer may provide any documents or supporting evidence useful for identifying the relevant order and payment.
This amicable approach does not deprive the Customer of their legal rights or, where applicable, the right to contact their bank or payment provider or initiate a payment dispute procedure in accordance with the rules governing the payment method used.
No provision of these General Terms and Conditions of Sale may remove or restrict a mandatory right granted to the Customer under applicable law.
Payment transactions relating to orders placed on www.gillesdebeaumont.com are carried out in accordance with the legal provisions applicable to the Seller, as well as the rules of the banking institutions, payment networks and payment service providers involved in the transaction.
Where Ukrainian law applies, the relevant transactions may in particular be subject to the relevant provisions of the Civil Code of Ukraine, Ukrainian legislation relating to e-commerce, payment services, and other applicable regulatory provisions.
Products ordered on www.gillesdebeaumont.com may be delivered within Ukraine and to many international destinations, subject to the availability of transport services and any restrictions applying to certain destinations.
The destinations actually available are indicated to the Customer during the checkout process.
Certain regions, territories, islands, difficult-to-access areas or destinations subject to specific restrictions may not be served by partner carriers.
If there is any doubt as to whether delivery is possible to a particular destination, the Customer is advised to contact Gilles de Beaumont customer service before placing an order.
Once payment has been validated, the order is prepared for dispatch.
The usual preparation time is generally between 1 and 3 business days, unless otherwise stated on the product page or in special circumstances.
This preparation period is separate from the transit time.
As part of its logistics organisation and partnerships with various suppliers or shipping centres, certain products within the same order may be prepared or shipped from different locations or countries.
An order containing several products may therefore be delivered in several separate parcels.
Where possible, the relevant tracking information is provided to the Customer.
From the date the order is dispatched, typical delivery times may be estimated as follows:
These times are provided for guidance only and may vary according to the destination, product ordered and selected transport method.
Actual delivery times may depend in particular on:
Where applicable law imposes a maximum delivery period or specific obligations in the event of delay, those legal provisions remain fully applicable.
Orders may be transported by various national or international carriers and logistics partners selected according to the destination and characteristics of the shipment.
Delivery may in particular be carried out by:
The carrier actually used may vary according to the country, product, parcel weight, selected delivery method and logistics availability.
Where this information is available, the name of the carrier is communicated to the Customer upon dispatch or in the order tracking information.
Delivery charges are calculated during checkout based in particular on:
The amount of delivery charges invoiced by the Seller is communicated to the Customer before final confirmation of the order.
Gilles de Beaumont may offer free delivery to certain destinations or above a minimum order value.
Where such an offer is available, the conditions required to benefit from it are indicated on the website or during checkout.
Thresholds, destinations and conditions for free delivery may vary depending on current commercial offers.
Unless otherwise stated, free delivery does not include any customs duties, import taxes, customs clearance fees or other charges imposed by authorities in the destination country.
International orders may be subject to customs formalities as well as customs duties, import taxes, customs clearance fees or other charges imposed by authorities in the destination country.
Unless expressly stated otherwise during checkout, such amounts are not included in the product price or delivery charges invoiced by the Seller.
Where such duties or taxes are legally payable by the recipient, they remain the responsibility of the Customer.
The Seller does not determine the amount of such charges and cannot guarantee that none will apply.
The Customer is therefore advised to obtain information from the competent customs or tax authorities in the country of delivery before placing an order.
After the order has been dispatched, the Customer may receive a shipping confirmation by email or another available means of communication.
Where the carrier or logistics partner provides tracking services, a tracking number or link enabling the Customer to track the shipment may be provided.
Tracking information is supplied by carriers and may require some time before being updated in their systems.
The Customer is responsible for the accuracy and completeness of the delivery address provided when placing the order.
The Customer must in particular verify:
If an error is discovered after confirmation of the order, the Customer must contact the Seller as soon as possible.
The Seller shall use its best efforts to change the information before dispatch but cannot guarantee that changes will still be possible once the parcel has been handed over to the carrier.
Where delivery is impossible as a direct result of an incorrect or incomplete address provided by the Customer, any additional reshipping costs may be charged to the Customer within the limits permitted by applicable law.
Upon receipt of an order, the Customer is advised to inspect the external condition of the parcel and, insofar as reasonably possible, the condition of the products received.
In the event of visible damage to the parcel, a damaged product, a missing product or an obvious irregularity, the Customer is advised to:
Where permitted by applicable law, specific reservations may also be made with the carrier at the time of delivery.
Failure to make reservations upon receipt does not, however, deprive the Customer of any mandatory rights available under applicable law.
Where the Customer acts as a Consumer, the transfer of the risk of loss of or damage to the products shall occur in accordance with the mandatory provisions of applicable law.
Where the law provides that risk remains with the Seller until physical possession of the product is taken by the Customer or a third party designated by the Customer, that rule shall apply.
The mere handover of the parcel by the Seller to the carrier shall not deprive the Consumer Customer of mandatory protections granted under applicable law.
Different rules may apply where the Customer independently chooses a carrier that was not offered by the Seller, under the conditions provided by applicable law.
Despite the precautions taken to ensure delivery within the announced timeframes, delays may exceptionally occur.
Such delays may result in particular from:
In the event of a significant delay, the Customer is advised to contact customer service so that the status of the shipment can be checked.
The Seller shall use its best efforts to obtain the necessary information from the carrier and facilitate resolution of the situation.
These provisions do not restrict any rights available to the Customer under applicable law in the event of delayed delivery.
Where a parcel is shown by the carrier as delivered but the Customer states that it has not been received, the Customer is advised first to check:
If the parcel remains unlocated, the Customer must contact Gilles de Beaumont as soon as possible so that, where possible, an investigation can be opened with the carrier.
The Seller and Customer shall cooperate in gathering the information required for the carrier’s investigation.
Where a parcel is officially recognised as lost or a product has been damaged during transit before being handed over to the Customer, the Seller shall apply the remedies provided for by applicable law.
Depending on the circumstances, product availability and the Customer’s rights, these may include:
The Customer may be asked to provide information or supporting evidence reasonably necessary to process the claim, including photographs of the parcel or damaged product.
For any question concerning shipping, an unusual delay, tracking difficulties or a problem upon receipt of an order, the Customer may contact Gilles de Beaumont customer service using the contact details stated on the website.
To facilitate processing of the request, the Customer is advised to provide the order number and any relevant information concerning the shipment.
Subject to the exceptions set out in this Article and the mandatory provisions of applicable law, a Consumer Customer has 14 calendar days in which to request the return of a product purchased on www.gillesdebeaumont.com.
For distance purchases, the period begins upon physical receipt of the product by the Customer or a third party designated by the Customer, where applicable law so provides.
Where several products from the same order are delivered separately, the starting date of the period is determined in accordance with the legal rules applicable to the relevant order.
Gilles de Beaumont applies a general 14-day return policy to Consumer Customers, including orders delivered in Ukraine, the European Union and the United States, subject to legal exclusions, specific rules stated on the product page and mandatory rights applicable in the Customer’s country.
To be eligible for return, a product must be handled with care and, subject to the mandatory rights of the Consumer, returned in a condition consistent with its nature and the checks normally necessary after receipt.
The returned product must in particular:
The Customer is permitted to handle and try on the product to the extent reasonably necessary to establish its nature, characteristics, size or proper fit.
Where permitted by applicable law, the Customer may be held responsible for any decrease in value resulting from handling beyond what was reasonably necessary to inspect the product.
For reasons including hygiene, health or consumer protection, certain products may be excluded from the right of return or exchange where permitted by applicable law.
Depending on their nature, packaging and applicable legal provisions, this may include:
Where exclusion of the right of return depends on opening sealed packaging or a hygiene protection device, the Customer retains the right of return until the legal conditions allowing such exclusion have been met.
Any exclusion shall be applied in accordance with the mandatory law applicable to the Customer.
Unless otherwise provided by law, the right of return or withdrawal may not apply to products:
This exclusion does not apply where a product has a manufacturing defect, is non-conforming or contains an error attributable to the Seller.
To exercise the right of return or withdrawal, the Customer must inform Gilles de Beaumont of their decision within the applicable period.
The request may in particular be made:
1. Through the Customer account on the website, where this functionality is available:
My Account → My Orders → Request a Return
2. By email at:
3. By any other contact method expressly offered on the website for exercising the right of return.
To facilitate and speed up processing, the Customer is advised to provide:
When exercising a statutory right of withdrawal, the Customer is not required to provide a reason for the decision, unless applicable law provides for a specific procedure.
After notifying Gilles de Beaumont of the decision to return a product, the Customer shall receive, where necessary, instructions regarding its return.
The product must be sent to the return address communicated by Gilles de Beaumont.
The Customer must not independently return a product to another address that may appear on the parcel, invoice or shipping document without first checking the applicable return address.
Where applicable law provides for a deadline for dispatching the product after exercising the right of withdrawal, the Customer must send the product within that period.
Where a Customer exercises the right of return or withdrawal in relation to a conforming product, the direct cost of returning the product shall be borne by the Customer where permitted by applicable law and provided this information has been communicated in accordance with legal requirements.
However, where the return results from:
return costs shall be borne by Gilles de Beaumont under the conditions provided by applicable law.
Where a return gives rise to a refund, Gilles de Beaumont shall refund the amounts due to the Customer in accordance with applicable law.
Where a statutory right of withdrawal is validly exercised in respect of the entire order, the refund shall include, where required by law:
Where the Customer expressly selected a delivery method more expensive than the standard method offered by Gilles de Beaumont, the additional costs of that option may not be refunded where applicable law so provides.
In the event of a partial return, original delivery charges are refunded only where required by applicable law.
Refunds shall be made within the period provided by applicable law and, where a statutory period of 14 days applies, no later than 14 days from the date on which Gilles de Beaumont was informed of the Customer’s decision to withdraw.
Where permitted by law, Gilles de Beaumont may withhold the refund until the returned product has been recovered or until the Customer provides sufficient proof of dispatch, whichever occurs first.
Where possible, refunds shall be made using the same payment method used for the order, unless the Customer expressly agrees to another method and provided no additional costs are incurred as a result.
The time required for the refund to appear on the Customer’s account may subsequently vary depending on the Customer’s bank or payment provider.
The right of return provided in this Article does not in any way restrict the Customer’s rights where a product is defective, damaged or does not conform to the order.
In such circumstances, the Customer benefits from the warranties and remedies provided by applicable law independently of the rules applicable to a simple change of mind.
Depending on the circumstances and applicable legal provisions, the Customer may in particular be entitled to repair, replacement, a price reduction, a refund or any other remedy provided by law.
Products offered on www.gillesdebeaumont.com are sold by an individual entrepreneur FOP, established in accordance with Ukrainian law.
However, where products are offered or sold to consumers residing in other countries, mandatory consumer protection provisions applicable to those sales remain applicable where they cannot legally be excluded by contract.
In particular, nothing in these General Terms and Conditions of Sale shall deprive a Consumer Customer of mandatory rights available under the legislation applicable to them.
At Gilles de Beaumont, we pay particular attention to the quality of our products and the satisfaction of our Customers.
Where a product is unsuitable for the Customer, including because of its size, fit or colour, the Customer may request its return under the conditions set out in this Article, Article 8 of these General Terms and Conditions of Sale and applicable law.
Subject to the mandatory rights granted to Consumers, a returned product must be returned in a condition allowing it to be inspected and, where reasonably possible, resold.
The product must in particular:
Merely opening the packaging carefully in order to examine or try the product does not, in itself, exclude the right of return where that right is legally applicable.
Where permitted by law, any reduction in the value of the product resulting from handling beyond what is reasonably necessary to establish its nature, characteristics or proper fit may be taken into account when calculating the refund.
For hygiene and health protection reasons, certain products may be excluded from the right of return where the conditions provided by applicable law are met.
This may include certain lingerie, underwear, swimwear, cosmetics, personal hygiene products or similar items where the protective packaging, seal or hygiene device has been opened or removed after delivery.
Detailed conditions relating to these exclusions are specified in Article 8 of these General Terms and Conditions of Sale.
These restrictions do not deprive the Customer of their rights where a product is defective, non-conforming or subject to an error attributable to the Seller.
Subject to Article 8, the Consumer Customer has 14 calendar days to exercise the right of return or withdrawal where applicable.
The starting date of that period is determined in accordance with applicable law and, for distance sales, generally corresponds to the date of physical receipt of the product by the Customer or a third party designated by the Customer.
Gilles de Beaumont may occasionally offer an extended commercial return period, particularly during certain promotional periods or the holiday season.
Where a commercial return period of 30 days or any other extended period is offered, the specific conditions of that offer are indicated on the website.
Such a commercial extension neither reduces nor replaces the Customer’s statutory rights.
Where a conforming product is returned following a change of mind by the Customer, direct return costs shall be borne by the Customer where permitted by applicable law and where the Customer has been informed accordingly in advance.
However, Gilles de Beaumont shall bear reasonable return costs where the return results from:
In such circumstances, the Customer is advised to contact customer service before dispatching the product so that the appropriate return procedure can be communicated.
To make a return, the Customer may use one of the procedures available on the website.
Where this functionality is available, the Customer may in particular:
1. Log in to their personal account;
2. Go to “My Orders”;
3. Select “Request a Return”;
4. Select the relevant product or products;
5. Follow the instructions provided to arrange return of the parcel.
Where the return results from a simple change of mind, the Customer may be asked to provide a reason for the return for service improvement purposes, but providing a reason remains optional where a statutory right of withdrawal is exercised.
If a prepaid return label is offered, the Customer may use it in accordance with the instructions provided.
Otherwise, the Customer may use a suitable carrier in accordance with the return instructions provided by Gilles de Beaumont.
The Customer must send the product exclusively to the return address communicated by Gilles de Beaumont when the return request is accepted or registered.
The address appearing on the original shipping packaging is not necessarily the address to which the product should be returned.
To avoid errors or lost parcels, the Customer is therefore advised to wait for return instructions before dispatching the product.
The Customer is advised to use a shipping method providing proof of dispatch and, where reasonably possible, a tracking number.
It is recommended that such proof be retained until receipt of the return and processing of the refund have been confirmed.
This recommendation facilitates investigations with the carrier in the event of loss or an incident during transport of the returned parcel.
Upon receipt of the parcel, Gilles de Beaumont shall inspect the returned product to verify its identity and condition.
Where the product meets the return conditions and the Customer is entitled to a refund, the refund shall be processed in accordance with this Article and applicable law.
Where an irregularity that may affect the refund is identified, the Customer shall be informed as soon as possible.
Where the return is accepted, the refund includes the price actually paid for the returned product.
Where an entire order is subject to withdrawal and applicable law so requires, the original delivery charges shall also be refunded up to the cost of the standard delivery method offered by Gilles de Beaumont.
Additional costs resulting from the Customer’s express choice of a delivery method more expensive than the standard method may not be refunded where permitted by applicable law.
For a return relating only to part of the order, original delivery charges are refunded only where required by applicable law.
Once entitlement to a refund has been established, it shall be made within the period provided by applicable law.
Where the applicable statutory period is 14 days, Gilles de Beaumont shall make the refund within that period from notification of the decision to withdraw, subject to any legal right to withhold the refund until the product has been recovered or sufficient proof of dispatch has been received.
After Gilles de Beaumont has issued the refund, an additional banking period, generally a few business days, may be required before the amount appears on the Customer’s account.
This timeframe depends in particular on the relevant bank, card issuer and payment provider.
Where possible, the refund shall be made using the same payment method used for the order.
Where refunding the original payment method is technically impossible, another method may be used after agreement with the Customer and in accordance with applicable law.
Products manufactured according to the Customer’s specifications or clearly personalised, including by:
may be excluded from the right of return or withdrawal where permitted by applicable law.
This exclusion does not apply where a product has a manufacturing defect, is non-conforming or the personalisation carried out does not correspond to that ordered by the Customer.
Where a product is defective, arrives damaged or does not correspond to the product ordered, the Customer is advised to contact Gilles de Beaumont as soon as possible.
To facilitate processing, the Customer may be asked to provide:
These items enable customer service to identify the irregularity promptly and propose an appropriate solution.
A request for photographs shall not, however, deprive the Customer of any mandatory rights.
Where a product purchased as a gift is returned and qualifies for a refund, the refund is normally made to the payment method used for the purchase.
Consequently, unless Gilles de Beaumont expressly offers another solution, the refund shall be made for the benefit of the person who originally paid for the order.
For any question concerning a return or refund, the Customer may contact the dedicated service at:
To facilitate processing, it is recommended that the order number be included in all correspondence relating to a return or refund.
The provisions of this Article supplement Article 8 – Right of Return and Withdrawal.
They shall under no circumstances have the effect of reducing or excluding any mandatory rights granted to the Consumer Customer under applicable law.
In the event of a conflict between these General Terms and Conditions of Sale and a mandatory legal provision applicable to the Customer, the mandatory legal provision shall prevail.
Where the Customer is entitled to a refund under these General Terms and Conditions of Sale or applicable law, Gilles de Beaumont shall refund the amounts due under the conditions set out in this Article.
Where the Customer validly exercises the right of withdrawal, the refund shall be made within the applicable statutory period and, where applicable law provides for a period of 14 calendar days, no later than that period from the date on which Gilles de Beaumont was informed of the Customer’s decision to withdraw.
Where permitted by law, Gilles de Beaumont may withhold the refund until the returned product has actually been recovered or the Customer has provided sufficient proof of dispatch, whichever occurs first.
Unless technically impossible, required otherwise by a specific legal provision or expressly agreed between the parties, refunds shall be made using the same payment method as that used for the original order.
Depending on the payment method used, the following may apply:
Where the Customer is legally entitled to a monetary refund, a voucher or store credit shall not be imposed instead of that refund unless expressly accepted by the Customer or permitted by applicable law.
The refund includes the price actually paid for the products concerned by the return.
Where a statutory right of withdrawal applies to the entire order, the refund also includes the original delivery charges where required by applicable law.
In such circumstances, reimbursement of delivery charges may be limited to the cost of the least expensive standard delivery method offered by Gilles de Beaumont at the time of ordering.
If the Customer expressly chose a more expensive delivery method, including express, priority or another premium service, the additional amount may not be refunded where permitted by applicable law.
Where a conforming product is returned because the Customer has changed their mind, the direct return costs remain the responsibility of the Customer where permitted by applicable law and where the Customer has been informed accordingly beforehand.
However, Gilles de Beaumont shall bear reasonable return costs where the return is necessary because:
In such circumstances, the Customer is advised to contact Gilles de Beaumont before returning the product in order to receive the necessary instructions.
Once the refund has been issued by Gilles de Beaumont, additional time may be required before it appears on the Customer’s bank account.
This period depends on the banking institution, card issuer, payment provider and the country in which the account is held.
For guidance, banking processing times may generally range from 2 to 10 business days, without Gilles de Beaumont being able to guarantee the processing time applied by a third-party financial institution.
No cash refund is made for an order originally paid by bank card, electronic wallet, bank transfer or another electronic payment method.
The refund shall be made in accordance with the original payment method or, where necessary and legally possible, by another method agreed with the Customer.
Where the card used for the order has expired, been replaced or is no longer usable, the Customer is advised to contact their bank.
In many cases, the bank is able to automatically allocate the refund to the bank account associated with the former card.
Where refunding through the original payment method is technically impossible, the Customer is advised to contact Gilles de Beaumont so that an alternative solution may be considered in accordance with applicable law.
The Customer may then be asked to provide banking information strictly necessary for the refund, including an IBAN, where refund by bank transfer is selected.
Where Gilles de Beaumont offers the Customer a voucher or store credit as a commercial gesture, its validity and conditions of use shall be communicated when it is issued.
Where the stated validity period is 12 months, this shall be clearly indicated to the Customer.
Acceptance of a voucher or store credit may not deprive the Customer of a refund to which they have a mandatory legal right, unless the Customer validly agrees otherwise where permitted by law.
Where permitted by applicable law, Gilles de Beaumont may withhold the refund until:
whichever occurs first.
This option does not apply where Gilles de Beaumont has offered to collect the product itself or where applicable law provides a different rule.
Where a request is submitted after expiry of the applicable statutory or commercial return period, Gilles de Beaumont is not required to accept the return where the Customer no longer has a statutory right to return the product.
However, certain exceptional requests may be considered on a commercial, case-by-case basis.
Any exceptional acceptance of a late return does not oblige Gilles de Beaumont to accept similar requests in the future and does not alter the time limits provided by these General Terms and Conditions of Sale.
For any question regarding a refund, the Customer may contact customer service at:
To enable prompt identification of the transaction, the Customer is advised to provide:
The provisions of this Article supplement Articles 8 and 9 relating to the right of return, withdrawal and return procedures.
They shall not limit or exclude mandatory rights enjoyed by the Consumer Customer under applicable law.
In the event of a conflict between these General Terms and Conditions of Sale and a mandatory legal provision applicable to the Customer, the mandatory legal provision shall prevail.
This Privacy Policy describes the principles under which Gilles de Beaumont collects, uses, stores and protects the personal data of users and Customers of www.gillesdebeaumont.com.
By using the website, creating an account or placing an order, the user may be required to provide certain personal data necessary for operation of the website, processing of the order or provision of the requested services.
Personal data is processed in accordance with applicable law, including relevant Ukrainian legislation relating to personal data protection and e-commerce.
Where processing concerns individuals protected by European Union law, the applicable provisions of the General Data Protection Regulation (GDPR) are also taken into account.
In connection with use of the website and management of orders, Gilles de Beaumont may collect categories of data including:
Only data reasonably necessary for the purposes pursued is collected.
Payments made on www.gillesdebeaumont.com are processed by banking institutions and specialised payment service providers.
Sensitive banking information, including the full payment card number and security code, is intended to be processed directly by the relevant payment providers.
Gilles de Beaumont does not intend to retain the Customer’s complete banking details where they are directly collected and processed by those providers.
Payment providers apply their own security measures and privacy policies in accordance with the regulations applicable to them.
Personal data may be used in particular to:
Personal data shall not be used for purposes incompatible with those for which it was collected, unless permitted by applicable law.
Depending on the nature of the processing and applicable law, personal data may be processed on the following grounds:
Where processing is based on consent, consent may be withdrawn under the conditions provided by applicable law.
Gilles de Beaumont does not sell its Customers’ personal data to third parties.
Certain data may nevertheless be disclosed to providers strictly necessary for operation of the store and fulfilment of orders, including:
Data disclosed must be limited to that necessary for the relevant recipient to perform its role.
The website www.gillesdebeaumont.com uses an e-commerce platform enabling, in particular, products to be displayed, the shopping cart to be managed, orders to be recorded and various payment and delivery solutions to be integrated.
In this context, certain personal data may be processed by the platform provider and its service providers in accordance with their own legal and contractual data protection obligations.
The website may use cookies and similar technologies in particular to:
Where required by applicable law, cookies that are not strictly necessary are only placed after obtaining the user’s consent.
The user may manage or withdraw consent using tools available on the website and may also configure their browser to limit or block certain cookies.
Refusal of certain strictly necessary cookies may, however, prevent some website features from functioning properly.
Gilles de Beaumont implements reasonable technical and organisational measures intended to protect personal data against:
Access to personal data is restricted to persons and providers who reasonably require such access to perform their duties.
However, as no computer system or method of transmission over the Internet can guarantee absolute security, Gilles de Beaumont implements measures reasonably appropriate to the nature of the data and the identified risks.
Personal data is retained only for the period necessary for the purposes for which it was collected.
The retention period may depend in particular on:
After expiry of the necessary or legally imposed retention period, data is deleted, anonymised or securely archived in accordance with applicable regulations.
Given the international nature of the website and the use of technology providers, payment services and logistics partners located in different countries, certain personal data may be processed or transferred outside the Customer’s country of residence.
Where applicable law requires specific safeguards for international data transfers, the required measures shall be implemented in accordance with that legislation.
For persons protected by the GDPR, transfers of personal data outside the European Economic Area shall, where they take place, be carried out in accordance with the mechanisms and safeguards provided by applicable regulations.
In accordance with applicable law, users may in particular have the right:
For persons protected by the GDPR, these rights may include the rights of access, rectification, erasure — sometimes referred to as the “right to be forgotten” — restriction, objection and, under the conditions provided by the Regulation, data portability.
Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Certain data may nevertheless need to be retained where necessary to comply with a legal obligation, perform a contract or establish, exercise or defend legal claims.
Where the Customer has agreed to receive commercial communications from Gilles de Beaumont, consent may be withdrawn at any time.
Each commercial email may include a link allowing the Customer to unsubscribe from the relevant communications.
The Customer may also request that commercial communications cease by contacting Gilles de Beaumont.
Unsubscribing from commercial communications does not prevent messages strictly necessary for performance of an order, delivery, payment, account security or processing of a Customer request.
The website and products offered by Gilles de Beaumont are not specifically intended for the collection of personal data concerning minors.
Where applicable law imposes a minimum age for an individual to independently consent to certain processing of personal data, the relevant rules shall be complied with.
Gilles de Beaumont may amend this Privacy Policy in particular to take account of:
The applicable version is the version published on the website on the date of consultation, subject to any specific information or consent obligations provided by applicable law.
For any question concerning this Privacy Policy, processing of personal data or exercise of rights, users may contact Gilles de Beaumont at:
To protect personal data against fraudulent requests, Gilles de Beaumont may request information reasonably necessary to verify the identity of the applicant before responding to a request for access, rectification, erasure or any other request relating to personal data.
Processing of personal data by Gilles de Beaumont is subject to Ukrainian legal provisions applicable to its activities.
Where processing of a user’s personal data is also subject to mandatory foreign legislation, including the General Data Protection Regulation (GDPR) for persons to whom it applies, the mandatory rights and obligations provided by that legislation remain applicable.
Products sold on www.gillesdebeaumont.com benefit from applicable statutory warranties in accordance with current legislation.
These warranties apply independently of any commercial warranty that may be offered by Gilles de Beaumont.
The Seller undertakes to provide a product conforming to the order, including, depending on the nature of the product:
Where a product is defective, non-conforming or does not correspond to the essential characteristics stated when the order was placed, the Customer benefits from the rights provided by applicable law.
Depending on the nature of the problem and applicable legal provisions, the Customer may in particular be entitled to:
The choice between these remedies shall be exercised under the conditions provided by applicable law.
Where a product is repaired under an applicable statutory or commercial warranty, the repair shall be carried out under the conditions provided by law or by the specific terms of the relevant warranty.
Where applicable law provides for an extension of the warranty period corresponding to the period during which the product is unavailable due to repair, such extension shall apply.
Where the product is replaced, a new warranty period may begin where applicable law so provides.
These provisions shall not, however, be interpreted as automatically granting a warranty period longer than that provided by law where the law does not so provide.
Where applicable law provides a warranty relating to hidden or non-apparent defects, the Customer may benefit from protection where the defect:
Depending on the circumstances and applicable law, the Customer may in particular request:
The claim must be submitted within the period provided by applicable law from discovery of the defect or the legally relevant date.
Statutory warranties do not cover damage resulting exclusively from:
Any exclusion shall be assessed in accordance with applicable law and may not deprive the Consumer of a mandatory right.
Where a product is sold to a Consumer benefiting from the protection of European Union law, mandatory statutory guarantees applicable to the conformity of goods remain fully applicable.
The Customer benefits, in particular and under the conditions provided by national legislation transposing the applicable European rules, from rights relating to:
No provision of these General Terms and Conditions of Sale may reduce mandatory rights granted to a Consumer located in the European Union.
For orders delivered to the United States or any other country, additional warranties or rights may apply under local law.
These rights may in particular relate to:
Where such provisions are mandatory, they apply independently of these General Terms and Conditions of Sale.
Statutory warranties are granted under the conditions provided by law and require no additional payment from the Customer.
Any commercial warranty offered by Gilles de Beaumont constitutes an additional benefit and does not replace statutory warranties.
Where a commercial warranty is offered for a product, its duration, scope, exclusions and conditions for exercising it are specified separately.
To report a defective, non-conforming product or a problem that may fall within a warranty, the Customer is advised to contact Gilles de Beaumont:
To facilitate processing, the Customer is advised to provide:
Providing photographs may facilitate assessment of the claim but may not be used to deprive the Customer of a legal right where proof of the defect can be provided by other means.
Where examination of the product is necessary, Gilles de Beaumont shall provide the Customer with appropriate return or handling instructions.
Where the defect or non-conformity is the responsibility of the Seller and applicable law so provides, reasonable costs necessary for return, repair or replacement shall be borne by Gilles de Beaumont.
The Customer is advised not to send the product independently before receiving return instructions in order to avoid an incorrect address or processing difficulties.
The provisions of this Article supplement Articles 8, 9 and 10 relating to returns and refunds.
They shall under no circumstances exclude, limit or reduce any mandatory statutory warranty granted to the Consumer Customer under applicable law.
In the event of a conflict between these General Terms and Conditions of Sale and a mandatory consumer protection provision, the latter shall prevail.
The Seller, FOP Barkar Vladyslava Vitaliivna, an individual entrepreneur registered in accordance with Ukrainian law, is responsible for the proper performance of its obligations under the conditions provided by applicable law and these General Terms and Conditions of Sale.
The Seller shall only be liable for damage legally attributable to it and having a sufficiently direct connection with the performance or non-performance of the sales contract concluded through www.gillesdebeaumont.com.
Nothing in this Article shall exclude or restrict liability that cannot legally be excluded or restricted.
Subject to the mandatory provisions of applicable law, where limitation of liability is legally permitted, the Seller’s liability in respect of an order shall be limited to direct, certain and reasonably foreseeable damage resulting from failure to perform its obligations.
Where permitted by law, the Seller’s total liability in respect of an order may be limited to the amount actually paid by the Customer for the product or service directly giving rise to the damage.
This limitation does not apply where prohibited by a mandatory legal provision.
To the fullest extent permitted by applicable law, the Seller shall not be liable for indirect, consequential or purely economic damage that is not the direct and foreseeable consequence of a breach attributable to it.
Where exclusion is legally permitted, such damage may include:
This exclusion does not apply where a mandatory provision of applicable law requires compensation for such damage.
Unless expressly stated otherwise, products offered on www.gillesdebeaumont.com are intended for personal use by Consumers.
Where products are purchased or used in connection with professional activities, commercial activities, resale, rental, photographic production or any other economic activity, consumer-specific protection rules may not apply.
In such circumstances, subject to applicable mandatory law, the Seller shall not be liable for indirect commercial losses resulting from use of the product.
Gilles de Beaumont uses reasonable efforts to ensure that information, descriptions, dimensions, photographs, availability and prices published on the website are accurate and regularly updated.
However, a material or technical error may exceptionally occur.
Where such an error concerns an essential characteristic of the product or affects the Customer’s rights, the Customer retains the remedies provided by applicable law.
Minor differences which do not affect conformity, quality or normal use of the product shall be assessed in accordance with these General Terms and Conditions of Sale and applicable law.
The Seller shall not be liable for delay or non-performance resulting from an event beyond its reasonable control where the legal conditions for force majeure or a similar ground of exemption are satisfied.
Depending on the circumstances, such events may include:
The Seller shall nevertheless use its best efforts to limit the consequences of such events and inform the Customer where reasonably possible.
Operation of the website and fulfilment of orders may require the involvement of independent service providers, including:
The Seller remains responsible for its own obligations within the limits provided by applicable law.
However, it shall not be liable for damage exclusively attributable to a third party where the law does not attribute such responsibility to the Seller.
The Seller’s liability may be reduced or excluded where the damage results exclusively or partly from:
within the limits permitted by applicable law.
Nothing in these General Terms and Conditions of Sale shall exclude or restrict liability where such exclusion or limitation is prohibited by law.
This includes, where provided by applicable law:
The limitations set out in this Article apply only to the extent permitted by applicable law.
Where a Customer benefits from mandatory consumer protection provisions, including in Ukraine, the European Union or the Customer’s country of residence, such provisions shall prevail over any incompatible provision of these General Terms and Conditions of Sale.
The business operating the Gilles de Beaumont brand, represented by FOP Barkar Vladyslava Vitaliivna, attaches particular importance to respecting the privacy of its Customers and users and protecting their personal data.
Personal data is processed in accordance with applicable law, including:
The purpose of this Policy is to inform users of www.gillesdebeaumont.com how their personal data is collected, used, stored and protected.
The controller of personal data is:
FOP Barkar Vladyslava Vitaliivna
RNOKPP: 3934807401
Registered address: 54 Soborna Street, Odesa Region, 66034, Ukraine
FOP Barkar Vladyslava Vitaliivna determines the purposes and means of processing personal data in connection with operation of the website and the Gilles de Beaumont brand.
For any question relating to personal data, users may write to:
Personal data may be collected when the user:
Depending on use of the website and requested services, Gilles de Beaumont may collect:
The data collected is limited to that reasonably necessary for the purposes pursued.
Sensitive banking information required for payment is not intended to be directly retained by Gilles de Beaumont where processed by a specialised payment provider.
Personal data may in particular be used to:
Depending on the nature of processing, personal data may in particular be processed on the following legal bases:
Where processing is based on consent, consent may be withdrawn under the conditions provided by applicable law.
Personal data may be transmitted only to persons or service providers whose involvement is necessary for operation of the website or provision of the services offered.
These may in particular include:
FOP Barkar Vladyslava Vitaliivna does not sell Customers’ personal data to third parties for commercial or marketing purposes.
Given the international activities of Gilles de Beaumont and the use of technology or logistics providers located in different countries, certain personal data may be transferred or processed outside Ukraine or the European Union.
Where applicable law requires specific safeguards for such transfers, they shall be carried out in accordance with legally recognised mechanisms.
For persons protected by the GDPR, transfers of personal data outside the European Economic Area shall, where necessary, be carried out using appropriate safeguards such as:
Subject to applicable law, users may in particular have the right:
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Certain data may nevertheless need to be retained where necessary to comply with a legal obligation or establish, exercise or defend legal claims.
To exercise rights relating to personal data, users may contact Gilles de Beaumont at:
In order to protect personal data against fraudulent requests, information reasonably necessary to verify the applicant’s identity may be requested.
Where applicable law provides such a right, users may also lodge a complaint with the competent data protection authority in their country of residence.
Personal data is retained for the period necessary for the purposes for which it was collected.
In particular, it may be retained for the period necessary for:
At the end of the necessary or legally required retention periods, data is deleted, anonymised or securely archived in accordance with applicable regulations.
Gilles de Beaumont implements reasonable technical and organisational measures to protect personal data against:
Access to data is restricted to persons and service providers who reasonably need access in the performance of their duties.
The website may use different categories of cookies and similar technologies.
These tools may in particular be used to:
Where required by applicable law, cookies that are not strictly necessary are only placed after obtaining the user’s consent.
Users may manage their preferences through the cookie banner or cookie management tool provided on the website and through their browser settings.
Where the user has agreed to receive commercial communications, consent may be withdrawn at any time.
Commercial emails may contain an unsubscribe link.
Unsubscribing from marketing communications does not prevent the sending of messages strictly necessary for performance of an order, payment, delivery, return or security of the Customer account.
Gilles de Beaumont may update this Policy to take account in particular of:
The version in force is the version published on the website on the date of consultation, subject to specific information or consent obligations imposed by law.
For any question concerning processing of personal data or exercise of the rights provided in this Article:
FOP Barkar Vladyslava Vitaliivna
Gilles de Beaumont
Email: contact@gillesdebeaumont.com
Nothing in this Article may limit mandatory rights available to a data subject under applicable personal data protection law.
The website www.gillesdebeaumont.com uses cookies and similar technologies to ensure its proper operation, improve users’ browsing experience, analyse use of the website and, where permitted, personalise certain content or commercial communications.
A cookie is a small file stored on the user’s device when visiting a website. It allows certain information relating to browsing or user preferences to be remembered.
The website may in particular use the following categories of cookies:
Where required by applicable law, cookies that are not strictly necessary for operation of the website shall only be placed or activated after obtaining the user’s consent.
During the first visit to the website, the user may be presented with a banner allowing them in particular to:
Refusal to consent to analytics, advertising or other non-essential cookies does not, in principle, prevent the user from accessing the website’s essential functions.
Strictly necessary cookies may be used without prior consent where permitted by applicable law.
They may in particular be necessary to:
Disabling these cookies through browser settings may prevent certain website features from functioning properly.
Users may change their cookie preferences at any time where this functionality is available, including:
Browser settings generally enable users to delete existing cookies, block certain cookies or receive notification before they are installed.
Where use of a cookie is based on user consent, consent may be withdrawn at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
After preferences have been changed, certain cookies already stored may need to be deleted directly through the user’s browser, depending on the technology used.
Certain website features may rely on services provided by third-party providers, including the e-commerce platform, payment solutions, statistical tools, advertising services or certain integrated services.
Where legally permitted, such providers may place or use their own cookies.
Data processing associated with such technologies may also be governed by the privacy and cookie policies of the relevant providers.
The retention period of a cookie depends on its nature and purpose.
Some cookies are automatically deleted when the browser is closed, while others may be retained for a specified period in order to remember preferences or enable statistical measurements.
Where applicable law imposes a maximum retention period or period of validity for consent, Gilles de Beaumont shall apply the relevant rules.
More detailed information concerning the categories of cookies used, their purposes, retention periods and any relevant service providers may be provided in a specific Cookie Policy accessible through the website.
This Policy may be updated to reflect technological developments, new service providers or changes in applicable law.
For any question concerning the use of cookies or management of preferences on the website, users may contact Gilles de Beaumont using the contact details indicated on www.gillesdebeaumont.com, including:
Nothing in this Article may limit mandatory rights granted to users in relation to privacy and personal data protection.
Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from a force majeure event or exceptional circumstances reasonably beyond its control.
Subject to the conditions provided by applicable law, such events may in particular include:
In accordance with the principles applicable to force majeure and, where Ukrainian law applies, including Article 617 of the Civil Code of Ukraine, a party may be exempt from liability where it demonstrates that non-performance or delay directly results from a force majeure event.
For the duration of the event, performance of the relevant obligation may be suspended or postponed to the extent strictly necessary.
Force majeure does not automatically result in permanent cancellation of the contract.
Where performance remains possible after the event has ended, the relevant obligations shall resume within a reasonable period.
Where reasonably possible, Gilles de Beaumont shall inform the Customer as soon as possible of any force majeure event likely to significantly affect:
Where possible, the Seller shall also provide available information concerning the estimated duration of the disruption and its foreseeable consequences for the order.
Where a force majeure event causes a delivery delay, Gilles de Beaumont shall use its best efforts to limit the consequences of the delay and enable delivery of the order as soon as circumstances permit.
A delay caused solely by a force majeure event does not automatically entitle the Customer to compensation where applicable law does not provide such a right.
However, the mandatory rights of the Consumer Customer remain applicable.
Where a force majeure event makes fulfilment of the order permanently impossible, or continues for such a period that performance of the contract can no longer reasonably be required, Gilles de Beaumont and the Customer may terminate all or part of the contract under the conditions provided by applicable law.
Where an already paid order can no longer be fulfilled, amounts corresponding to products or services not supplied shall be refunded to the Customer in accordance with applicable law.
Within the limits permitted by applicable law, Gilles de Beaumont shall not be liable for indirect consequences resulting from a force majeure event beyond its control.
This limitation shall not, however, exclude liability or a mandatory right that cannot legally be excluded.
In the event of force majeure, the parties undertake to cooperate in good faith in seeking a reasonable solution which, depending on the circumstances, may allow them to:
Nothing in this Article shall reduce mandatory rights granted to the Consumer Customer under applicable law.
In the event of a conflict between this Article and a mandatory legal provision, the latter shall prevail.
Gilles de Beaumont attaches particular importance to Customer satisfaction and endeavours to deal carefully and promptly with any difficulty that may arise in connection with an order.
In the event of a question, complaint or dispute relating in particular to an order, payment, delivery, product, return, exchange, refund or warranty, the Customer is advised first to contact Gilles de Beaumont customer service in order to seek an amicable solution.
The parties shall endeavour, wherever possible, to resolve disputes through dialogue and reach a reasonable and balanced solution.
The Customer may submit a complaint by email or using the contact tools made available on:
Complaints may in particular be sent to:
To enable efficient processing, the Customer is advised, insofar as possible, to provide:
Where justified by the nature of the issue, the Customer may also attach photographs of the product or packaging.
Gilles de Beaumont undertakes to review complaints diligently and respond within a reasonable period having regard to the nature and complexity of the request.
Where additional information or documents are necessary to review the complaint, the Customer may be asked to provide them.
Wherever possible, Gilles de Beaumont shall endeavour to propose a solution appropriate to the nature of the problem and the rights available to the Customer.
Before initiating legal proceedings, the parties are encouraged to seek an amicable solution in good faith.
Depending on the nature of the dispute, this may include:
Solutions proposed as part of an amicable settlement shall be implemented in accordance with these General Terms and Conditions of Sale and applicable legal provisions.
Where a complaint submitted directly to Gilles de Beaumont has not resolved the dispute, the Customer may, where provided by applicable law, use an alternative dispute resolution mechanism.
Depending on the country concerned and the nature of the dispute, this may include:
Use of an amicable dispute resolution mechanism does not deprive the Customer of rights granted under applicable law.
Where no satisfactory solution has been reached directly with Gilles de Beaumont, the Customer may, where permitted by applicable law, contact a consumer protection organisation or competent authority.
For Customers subject to Ukrainian law, a complaint may in particular be submitted to the competent Ukrainian consumer rights protection authority within the scope of the powers assigned to it by law.
For Customers residing in another country, consumer protection organisations or competent alternative dispute resolution mechanisms in that country may also be used where the relevant legal conditions are met.
Seeking an amicable solution shall not deprive the Customer of a mandatory right recognised under applicable law.
Contacting customer service, initiating mediation or participating in an amicable procedure does not constitute a waiver of other rights or remedies legally available to the Customer.
Nothing in this Article shall prevent the Customer from directly contacting an authority or exercising a remedy where such a possibility is recognised by applicable law.
In connection with handling a dispute, the Customer and Gilles de Beaumont undertake to act in good faith and provide information reasonably necessary to understand and resolve the situation.
The Customer is in particular advised to provide accurate information concerning the order and the problem encountered.
Gilles de Beaumont undertakes to assess the request objectively and seek a solution consistent with these General Terms and Conditions of Sale and applicable law.
This Article 17 relates exclusively to complaints and procedures for amicable or out-of-court dispute resolution.
Matters relating to applicable law and competent courts are governed exclusively by Article 18 – Applicable Law and Competent Courts of these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale and contracts concluded through www.gillesdebeaumont.com are, in principle, governed by Ukrainian law.
Depending on their scope and in their version currently in force, applicable legislation includes in particular:
However, the choice of Ukrainian law shall not deprive a Consumer Customer of mandatory protective provisions available under the law of their country of residence where such provisions are legally applicable and cannot be waived by contract.
Where a dispute arises between Gilles de Beaumont and a Consumer Customer residing in Ukraine, the territorially competent court shall be determined in accordance with applicable Ukrainian procedural rules.
Where Ukrainian law grants the Consumer such a right, the Consumer may in particular bring proceedings before:
Nothing in these General Terms and Conditions of Sale shall remove any choice of jurisdiction expressly granted to the Consumer by applicable law.
Where a Customer resides in a Member State of the European Union and acts as a Consumer, these General Terms and Conditions of Sale remain subject to the principle of Ukrainian law provided in this Article.
However, this choice does not deprive the Consumer of mandatory protections granted by the applicable law of the Consumer’s country of residence where those protections cannot legally be excluded by contract.
Mandatory rules concerning jurisdiction also remain applicable.
Where a European Consumer is legally entitled to bring proceedings before the courts of their country of residence, nothing in these General Terms and Conditions of Sale shall require the Consumer to bring proceedings exclusively before a court located in Ukraine.
For Customers residing in the United States or any other country outside Ukraine, contractual relations are, in principle, governed by Ukrainian law, subject to any mandatory provisions applicable in the Customer’s country or territory of residence.
Where local law grants Consumers rights or protections that cannot legally be waived, such rights and protections remain applicable.
The competent court shall be determined in accordance with the applicable rules of international jurisdiction and mandatory provisions applicable to the relevant dispute.
Where the Customer acts for professional or commercial purposes and does not qualify as a Consumer, specific jurisdictional protections granted to Consumers may not apply.
In business-to-business relationships, and to the extent permitted by applicable law, the parties may agree that disputes relating to the formation, interpretation, performance or termination of the contract shall fall within the jurisdiction of the competent Ukrainian courts.
Any jurisdiction clause shall apply only to the extent that it is valid under the relevant applicable law.
Before initiating court proceedings, the Customer is advised to contact Gilles de Beaumont customer service to seek an amicable resolution of the dispute.
The Customer may in particular send the request to:
To facilitate processing of the complaint, it is recommended that the Customer provide the order number together with a precise description of the problem encountered.
This amicable procedure is not intended to prevent or delay exercise of a right where applicable law allows the Customer to directly contact an authority or court.
Where provided by applicable law, the Customer may also contact a public body or authority competent in consumer protection matters.
For disputes governed by Ukrainian law, the Customer may in particular contact the competent Ukrainian consumer rights protection authority within the scope of its legally assigned duties and powers.
For Customers residing in another country, the competent authorities or bodies in their country may also be contacted where permitted by applicable law.
Where no amicable solution can be found, each party retains the right to bring proceedings before the competent court in accordance with:
Nothing in these General Terms and Conditions of Sale shall impose upon the Customer a jurisdiction that cannot legally be imposed.
The choice of Ukrainian law and the provisions concerning competent courts set out in this Article shall not reduce mandatory rights granted to a Consumer Customer by legislation that is mandatorily applicable to them.
In the event of a conflict between a provision of these General Terms and Conditions of Sale and a mandatory legal provision applicable to the Customer, the latter shall prevail.
These provisions shall be interpreted so as to preserve their validity to the fullest extent permitted by applicable law.
If any provision concerning applicable law or jurisdiction is declared invalid or unenforceable, such invalidity shall not affect the other provisions of these General Terms and Conditions of Sale, subject to applicable legal rules.
